ARTICLE 1 – Scope and Purpose of Online Services
These Terms and Conditions apply, without restriction or reservation, to all services and offerings provided byAKWA on its website to customers (“Customers”) or visitors.
To accept the Terms and Conditions, the Customer is asked to check the corresponding box when registering for the online booking services, as described in Article 2 herein.
Through its website,AKWAoffers customers the opportunity to rent boats and purchase additional services (light refreshments, etc.).
Consequently, when a natural person or legal entity makes a reservation or a purchase (“order” or “to order”) on theAKWAwebsite, they are deemed to have fully accepted these general terms and conditions of sale.
They are available at any time on this website and shall, where applicable, take precedence over any other version, provided that only the version in effect at the time of the Customer’s order shall be binding on the Customer.
ARTICLE 2 – Ordering Procedures and Options on the Website
1) Registration on the Website
To place an order on the Website, the Customer must provide their first and last name, email address, phone number, and any other information that may help personalize their customer experience, such as their date of birth or mailing address.
The Customer may also create an account. In this case, the Customer will choose a password that, together with their email address, will allow them to access their account. The Customer agrees to keep their username and password confidential. The Customer is responsible for all actions taken using their username and password. The Customer warrants that the information provided is accurate, complete, and up-to-date.
If the information provided by the Customer is false, incomplete, or out of date,AKWAreserves the right, without any compensation and without prior notice, to suspend or terminate the Customer’s account and to delete all or part of the Customer’s data, without prejudice to any legal remedies available to AKWA.
2) Order
To place an order, the Customer selects the product they wish to purchase, then reviews the order summary and either confirms the order or makes any necessary corrections, and finally confirms the order to express their express acceptance and agrees to these Terms and Conditions by checking the box provided for that purpose.
The customer will then receive a confirmation email containing the details of their order.
The website offers several types of services and products:
- Online booking of boats and light refreshments with online payment
Online reservations require online payment.
Once the Customer has made a reservation via online payment, the payment becomes due; refunds or changes will be permitted only in cases of force majeure (as defined by law) or in accordance with the conditions set forth in Article 3, paragraph 3.
Food orders cannot be canceled or rescheduled less than 48 hours in advance, even if the cancellation is initiated by the organizer. All food orders must be paid for.
- Gift cards sent by email
The sale of gift certificates sent by email is finalized by sending the Customer an invoice for the order and immediately emailing a gift certificate to the recipient.
The gift certificate is valid until the end of the season, i.e., October 31, 2026.
According to Article L221-18 of the Consumer Code:
“The consumer has fourteen days to exercise the right to cancel a contract entered into remotely, following a telephone solicitation or an off-premises transaction (…).”
See the APPENDIX at the bottom of the page for the cancellation form.
3) Modification, Cancellation, and Withdrawal
Once a reservation has been made, the customer cannot cancel or modify it. Only AKWA may reschedule cancellations in the event of inclement weather that endangers navigation, a suspension of operations, or any other reason that could prevent the activity from taking place.
Reservations for planchas or vegetarian meal baskets cannot be canceled or refunded if the cancellation or rescheduling occurs less than 48 hours before the cruise, as orders have already been forwarded to an external vendor, even if the cancellation is initiated by the organizer.
ARTICLE 3 – Payment of the Price
Services are provided upon payment by the Customer of the total price corresponding to the selected service, in accordance with the terms and conditions established byAKWA.
Depending on the offer, payment is due in a single installment at the time of order and serves as confirmation of the order.
The prices listed on the website are in euros, inclusive of tax, and reflect the prices in effect on the date of the order.
AKWAreserves the right to change prices at any time; the price listed in the order confirmation is the current price.
Payment will not be considered final untilAKWA has actually received the funds.
Payments for purchases can be made by credit card; the following cards are accepted: CB, VISA, MASTERCARD, AMEX. Payments are secured by Stripe in accordance with its own terms and conditions (see their website).
ARTICLE 5 – Liability of the Service Provider
AKWAis fully liable to the Customer for the proper performance of the contract entered into with the Customer.
The booking services offered on theAKWAwebsite are provided by Letsbook, and the gift cards are provided by Giftup, both of which act as service providers on behalf ofAKWA
Acceptance of these Terms and Conditions implies acknowledgment that Letsbook acts solely as an agent and cannot be held liable for any ofAKWA’sobligations in the performance of the services ordered.
Accordingly, once a reservation has been made on the Website and the desired service is available, the contract will be concluded between the Customer andAKWA.
Unless otherwise provided by law, Letsbook shall in no event be held liable for any failure byAKWAto fulfill its obligations arising from the services sold through Letsbook.
AKWAshall not be held liable or in default for any delay or failure to perform resulting from the occurrence of a force majeure event as generally recognized under French case law.
ARTICLE 6 – Data Protection
Pursuant to Law No. 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, and EU Regulation No. 2016/679 (“GDPR”), please be advised that the personal data requested from the Customer is necessary for the processing of their order and is intended for internal use.
This personal data may, however, be disclosed to third parties, service providers, or—subject to express consent—AKWA’s business partners.
In accordance with this legislation and the GDPR, all Customers have the right to access, obtain additional information about, correct, transfer, restrict the processing of, delete, and object to the processing of their personal data. For more information about your rights, see:
Privacy policy
To ensure the proper functioning of the website, we use a cookie on your computer. The purpose of this cookie is, first, to record information about your computer’s browsing activity on our website so that we can compile statistics and improve our online services; and second, to identify your computer at the start of the online subscription process, which is a necessary prerequisite for any subscription made on the website. The cookie we place on your computer is not permanent.
ARTICLE 7 – Intellectual Property
AKWAand Letsbook are the exclusive owners of all intellectual property rights relating to the Site and the Services, including their structure (such as graphic designs, tabs, and features) and their content (such as trademarks, images, logos, illustrations, photos, text, etc.).
By accepting these Terms and Conditions, the Customer is granted, on a personal basis, the non-exclusive and non-transferable right to use the Site and the Services within the scope and for the duration of their subscription to the Services.
The User is expressly prohibited, without the prior written consent ofAKWAand Letsbook, from copying, modifying, enhancing, editing, translating, decompiling, creating derivative works, reverse engineering, or in any other way attempting to discover the source code (except as provided by law), sell, assign, sublicense, or transfer in any manner whatsoever all or part of the Site or the Services. Any reproduction, representation, or exploitation of any kind and for any purpose whatsoever of all or part of the Site or the Services, and in particular of their structure and/or content, without the prior written authorization ofAKWAand Letsbook, constitutes an act of infringement.
ARTICLE 8 – Governing Law
These Terms and Conditions are governed exclusively by French law, and the French courts shall have exclusive jurisdiction.
The Customer expressly acknowledges the probative value of electronic records as used on the website and acknowledges that the data recorded by Letsbook is authoritative and constitutes proof of all transactions made.
In the event of a dispute arising in connection with the services that cannot be resolved directly withAKWA, the Customer may, before taking any legal action, seek an amicable resolution by referring the matter to a consumer mediator, if necessary with the assistance of a consumer association or any other advisor of their choice.
Any consumer involved in a dispute with a business located within the European Union can file a request for mediation through this European platform. You can also visit the European Commission’s website dedicated to consumer mediation:
Appendix: Withdrawal Form (suggested example; not mandatory)
You may cancel this contract by notifying us in writing within 14 days, as specified in Section 2.3 above, by mail to:
AKWA
33 Tandou Street, Paris, 75019
I, the undersigned, Last Name: ………………………… First Name: …………………………
Address: ………………………………………………………………………………
Zip code: ………………………… City: ……………………………………………………
Declares that they are canceling the purchase/reservation of …………………………………………………………
ordered on ………………………………………………………………………
Done at …………………………………………………… on ………………………
Customer's signature
AKWA
Simplified joint-stock company with a capital of €5,000
Headquarters: 33 rue Tandou, 75019 Paris
Paris Trade and Companies Register No. 925.186.835
Intra-Community VAT number: FR92925186835
You can contact AKWA:
– By using the contact form available on the Contact page of this website; or
– By mail to the following address: AKWA, 6 quai de la Seine, 75019 Paris; or
– By email at the following address: contact@akwa-experience.com; or
– By phone at the following numbers: 01 71 32 33 86